At Hathor by Ghalia, your privacy is treated with the same care we put into every formula. This policy outlines exactly how we collect, use, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the practices described here.
Information We Collect
What you share with us
- Name and email address
- Phone number (optional)
- Billing and shipping address
- Payment information — processed securely via our payment partners, never stored on our servers
- Account details, if you create one
What we collect automatically
- IP address and browser type
- Device information
- Website usage data via cookies and analytics tools
Order information
- Products purchased and order history
- Shopping preferences
How We Use Your Information
- Process and deliver your orders
- Provide customer support
- Send order confirmations and relevant updates
- Improve your experience on our website
- Prevent fraud and maintain security
- Meet our legal and regulatory obligations
We do not sell your personal information. Ever.
Legal Basis for Processing (UK GDPR)
- Contractual necessity — to fulfil your order
- Legitimate interests — to improve our services and protect our business
- Consent — for marketing communications
- Legal obligation — when required by law
Marketing Communications
With your consent, we may send you product updates, exclusive offers, and brand announcements.
You can unsubscribe at any time using the link in any of our emails.
Sharing Your Information
We work with trusted service providers to run our business — including payment processors, shipping carriers, customer support platforms, and analytics tools. All partners are bound by strict data protection standards. We never share your data for commercial gain.
International Transfers
Some of our partners operate outside the UK. Where this is the case, we ensure appropriate safeguards are in place — including Standard Contractual Clauses and adequacy decisions — to keep your information protected.
Data Security
We use industry-standard security measures including encryption, access controls, and secure servers. Payment details are never stored on our servers.
Your Rights (UK GDPR)
- Access your personal data
- Correct inaccurate information
- Request deletion, where applicable
- Restrict or object to processing
- Request data portability
To exercise any of these rights, contact us at info@hathorbyghalia.com
Data Retention
We retain your data only as long as necessary to fulfil your order, meet legal requirements, and maintain business records. Payment details are never stored on our servers.
Cookies
Our website uses cookies to improve your experience. You can manage your cookie preferences at any time through your browser settings.