Shipping Policy

• Orders are processed within 1–3 business days (Monday–Friday), excluding public holidays
• During product launches, promotions, or peak periods, processing times may be slightly longer
• You will receive a confirmation email once your order has been dispatched

We offer reliable and tracked delivery across the United Kingdom.

Standard Shipping

• Estimated delivery: 2–4 business days
• Fully tracked
• Cost: £3.99

Delivery times may vary depending on courier capacity, location, and seasonal volumes.

We ship worldwide. International rates and delivery times vary by destination.

Standard International Shipping

• Estimated delivery: 5–15 business days
• Fully tracked

Express International Shipping

• Estimated delivery: 3–7 business days
• Fully tracked

Shipping fees will be calculated at checkout based on your location.

For orders delivered outside the UK:

• Customs duties, import taxes, and handling fees may apply
• These charges are set by your local customs authority and are not included in our prices or shipping fees
• Customers are responsible for any applicable customs charges
• Please check your local customs regulations before completing your purchase

If your parcel is delayed, lost, or marked as delivered but not received:

• Contact us at info@hathorbyghalia.com with your order number
• We will coordinate with the courier to investigate and resolve the issue
• Please allow sufficient time for courier investigations, especially for international shipments

• Customers are responsible for entering accurate shipping details at checkout
• Orders shipped to incorrect or incomplete addresses cannot be refunded
• If an error is noticed, contact us immediately — we will do our best to update it before dispatch, but we cannot guarantee changes once the parcel is processed

Once your order has been shipped:

• You will receive a tracking number via email
• Tracking information may take up to 24 hours to update

If your order arrives damaged:

• Notify us within 7 days of delivery
• Provide clear photos of the item and packaging
• We will replace the item or issue a refund according to our Refund & Exchange Policy

If the courier is unable to deliver your parcel:

• They may leave a notice or attempt redelivery
• Uncollected parcels returned to us will be refunded minus shipping costs
• Re-shipping will require a new shipping fee

For any shipping questions or assistance, reach us at info@hathorbyghalia.com